Property Management

AENGUS PROPERTY MANAGEMENT (APM)

Aengus Property Management (APM) is a wholly-owned subsidiary of Aengus Property Holdings and manages sectional title buildings on behalf of Aengus Lifestyle Property and Aengus Property Holdings. Aengus Property Management also runs the bodies corporate of various building within the Aengus Lifestyle Properties portfolio.

Aengus Property Management today boats 100% occupancy for 1200 units in 12 buildings that it manages on behalf of Aengus Property Holdings. These buildings are mainly in the central Johannesburg area, but extend also to converted property on the Berea, in Durban. Its size and reach place it amongst the most active urban renewal players in South Africa.

The model employed by Aengus Property Management sets it apart from other property management companies: with the enthusiasm of 250 staff members, its strict screening process for prospective tenants, state-of-the-art security and access control for each building have ensured a track record of 100% rental collection and zero arrears.

Aengus Property Management is in the process of being ISO 9001 approved.

Key processes include:

RENTAL PROCESS

1. Viewing of a unit:

Interested tenants are able to meet with an Aengus Property Management representative to view advertised units by calling 27 11 403 0554.

2. Tenant Applications:

Interested tenants are able to obtain application forms online or from the APM representative after unit viewing or from our on-site building managers.

Completed application forms and supporting documentation may then be faxed, emailed or delivered the APM head office.

All applications undergo ITC and TPN credit checks. Unsuccessful applicants will be contacted and advised of their results.

3. Payment:

Successful applicants will be notified and are then required to make the following payments to Aengus Property Management to activate the lease agreement:

1 month’s rent in advance
1 month’s deposit including administrative fee
Proof of payment to be faxed to Aengus Property Management on 27 11 403 0595

4. Lease:

Once payments have been made, tenants are required to meet a leasing agent to do the following:

Sign the lease agreement
Discuss rental terms and conditions
Finger printing

5. Final Approval:

Aengus Property Management does the final check and approval of the complete lease agreement and notifies applicants of the results.

6. Signed lease and apartment keys:

Upon final approval, a copy of the lease will be made available to the tenant. Apartment keys and electricity cards will be handed over once a moving-in inspection form has been completed and signed by all parties.

FACILITIES MANAGEMENT PROCESS

APM follows a strict facilities management and maintenance policy.

Repairs and maintenance is actioned through a job card system and facility management reports are done regularly by the relevant Aengus Property Management personnel.

SECURITY MANAGEMENT PROCESS

Aengus Property Management is resolute in not outsourcing the security function of the business. The following controls are in place to combat any problematic behaviour:

Head Doorman on duty 24/7
All staff equipped with ADT panic buttons
A Biometric Finger Printing system ensures building access control
A state of the art communication system connects with the Aengus frequency installed in the CBD, enabling doormen to communicate over a distance of up to 30 km’s
The head doorman inspects properties daily and compiles a report which is analysed by head office
Security checks are done on all posts across the property every 30 minutes via the advanced radio system
Financial Management Process

Aengus Property Management does NOT accept customer payment after the 1st of the month nor does it permit late payment agreements with tenants.

All rentals and levies are paid into a trust account for each specific property. Any expenses related to each respective property, are paid from the same account.

1. Body Corporate Management:

Collection of Levies:
Before the rental is paid to the owner, a levy and management fee is deducted form the rent to ensure no levies are outstanding. This collection method is employed when an owner lets his apartment for investment purposes. In the case of an owner-occupier, levies needs to be paid directly to the body corporate. Should payments not be made on time, Aengus Property Management attorneys will immediately issue a summons for due amounts.
Owner Payments:
All body corporate owners will receive their profits on the last working day of every month (rental receipted less collection commission less levy).
Repairs:
Any maintenance work required is to be authorised by the property owner. Thereafter charges are allocated to, and paid by the owner.
Meetings:
An initial meeting will be held within 60 days from the body corporate being established. Thereafter special meetings will be held when necessary.
Trustees:
The number of trustees shall be determined by the members of the body corporate at general meetings, provided that there are not less than two trustees. With effect from the date the body corporate is established, all owners shall be trustees who hold office until the first general meeting, where after they shall retire but be eligible for re-election.
Income and Expenses:
All building’s expenses are handled by the managing agents. Levies and parking fees are collected on the 1st of every month.
Insurance:
All buildings are adequately insured and excesses and public liability are examined on a regular basis.

2. Customer Service:

APM has a dedicated customer service division dealing with complaints and queries. All correspondence is recorded and the progress closely monitored by the customer service administrator. Contact 27 11 403 0554